Memorial Sloan Kettering
Memorial Sloan Kettering is a comprehensive cancer center and renowned research institute. My projects have included clinician-facing and patient-facing experiences within oncology care, spanning Strategic Design, User Research and UX/UI Design. Below are approaches and activities in my toolbox and examples of projects where I’ve applied them.
Contextualize
Find new directions and opportunities for innovation
Trends Mapping
Competitor Analysis
Horizon Scan
Empathize
Identify users’ needs and insights through qualitative research
User Interviews
Empathy Mapping
Discovery Workshop Personas
Define
Document user insights, mental models and research outputs
Conceptual Model
User Journey Map
Information Architecture Service Blueprint
Prototype
Design artifacts at minimum fidelity level necessary to gather users insights
Ideation Workshop Wireframes
UI Design
Concept Design
Validate
Verify understanding of user needs and test design decisions
Usability Testing
Concept Testing
Tree Testing
A New Participant-Centered Clinical Research Platform
Designing a more efficient and inclusive way to recruit participants and engage them in longitudinal research.
Trends Mapping Competitor Analysis Horizon Scan User Interviews Discovery Workshop Conceptual Model Concept Design Concept Testing
✔️ Patient-facing ✔️ Clinician-Facing
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Mining Chart Click Data to Deliver Care Team Insights
Helping oncology clinicians turn chart activity into useful care coordination improvements in real time.
User Journey Map Information Architecture Wireframes UI Design Usability Testing
✔️ Clinician-Facing
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Aggregating Patient Values Data for Personalized Care
Helping turn mountains of patient data into a succinct collection of patient values and preferences that clinicians can use to deliver patient-centered care
User Interviews User Journey Map Information Architecture Wireframes UI Design Usability Testing
✔️ Clinician-Facing
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Rethinking Initial Appointment Scheduling
Designing a systematic yet empathetic way to meet new oncology patients where they are and assist in scheduling their first doctor's visit.
Competitor Analysis User Interviews Empathy Mapping Personas
✔️ Patient-facing ✔️ Clinician-Facing
Designing a New Remote Second Opinion Platform
A digital-first, remote second opinion platform that helps patients quickly and efficiently get an expert review of their diagnosis and treatment plan
User Interviews Service Blueprint
✔️ Patient-facing ✔️ Clinician-Facing
Developing a System for Digitized Pathology Consultations
Enabling MSK’s pathologists to consult on external cases through a digitized workflow from uploading slides through accession and delivering their opinion MD to MD.